Shipping & Returns

Updated: October 14th, 2025
All policies are subject to change.

General Return Policy

To help avoid ordering the wrong part, please contact our customer service team before purchasing.
Email: supplystuf@gmail.com — we typically respond within 1 business day.

Return Process

Log into your account at https://mccombssupply.com/login
Go to My Account → Completed Orders → Return Item(s).
We’ll notify you via email once your return has been received and processed.

Return Window

Standard returns are accepted within 30 days of delivery for new, unused items in their original packaging.
Purchases made between November 1 and December 31 qualify for an extended 60-day return window.

Refund Details

Refunds include the cost of the item only; shipping is non-refundable.
Items that show signs of installation, use, or damage are not eligible for a refund.
Refunds are processed within 3–5 business days of receipt at our returns department, and may take up to 10 business days to appear in your bank account.

If you haven’t received your refund after that period, please contact us at supplystuf@gmail.com for assistance.

Who Pays for Return Shipping

Buyer Pays If:

Incorrect product is purchased.
Duplicate order is placed in error.
Appliance is replaced and part is no longer needed.
Customer changes mind or no longer requires item.

McCombs Supply Pays If:

Product arrives damaged.
Incorrect item is sent (e.g., thermostat sent instead of water valve).
Item is defective within 30 days of order date.

Return to Sender (RTS) Policy

If a package is returned to McCombs Supply Co. as 'Return to Sender (RTS)', it means the shipment was undeliverable, refused, or unclaimed. Once received back at our warehouse, the order will be processed as a return and refunded according to carrier-specific rules.

General Guidelines

RTS refunds exclude original shipping costs.
Any carrier-imposed RTS fees or return postage charges will be deducted from the refund.
Products must arrive back in resalable condition to qualify for a refund.

FedEx & UPS Shipments

RTS Fees: Both carriers charge fees for refused or undeliverable packages. These fees are billed to McCombs Supply and deducted from your refund.
Refund Eligibility: Refunds exclude original shipping and the RTS fee.
Common Causes: Refused delivery, incomplete address, repeated delivery attempts, moved customer.
Exclusions: If RTS was caused by a McCombs (e.g., address misprint), a full refund or replacement will be issued.

USPS Shipments

USPS typically does not charge RTS fees for standard mail.
Common RTS reasons: Refused, Insufficient Address, Unclaimed, Vacant.
Refunds exclude original shipping; rare postage-due amounts will be deducted.
Exclusions: If McCombs is at fault, a full refund or replacement will be provided.

Examples of Common USPS RTS Reasons

Attempted—Not Known
Box Closed—No Order
Deceased
Insufficient Address
Moved Left No Address
No Mail Receptacle
No Such Number / Street / Office in State
Not Deliverable as Addressed—Unable to Forward
Refused
Unclaimed
Vacant
Temporarily Away

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Drop-Shipping / Re-Sellers

We cannot accept returns for any items that have been re-labeled, re-packaged, or re-sold through third-party marketplaces.
This includes shipments relabeled with ASIN or FNSKU stickers for Amazon FBA or similar platforms (Walmart, eBay, etc.).
Once a product has been drop-shipped or altered for resale, all return privileges are void.

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Special Order Items

Special orders refer to items not normally stocked in our inventory and purchased specifically for a customer’s request.

Non-Returnable: Special order items are final sale and cannot be returned or exchanged unless defective or under warranty.
Inventory Increase: If fulfilling your order required McCombs to increase inventory, the order is classified as a special order and is not eligible for return.

This policy ensures fairness and allows us to manage inventory responsibly. Please contact us if you’re uncertain whether your order qualifies as a special order.

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Warranty:

Most of our parts are covered under either a 90 day or 1 year warranty. If outside of the regular return window, parts covered under warranty can be returned to us for a replacement but not a refund.

Defective or damaged parts can be returned to us for a replacement or a refund up to 30 days from date of purchase. Under warranty, we will cover the cost of the new item as well as return shipping.

After 30 days, we have 2 warranty options available for a replacement:

The first option is to send the defective part back to us. Once it has been processed by our returns department, we will send a replacement at no cost to you.
The second option is the fastest way to get a replacement. With this option you can place an order for the replacement online or over the phone. You would then need to send the defective part back to us. As soon as it arrives to our location, you will be refunded for the 2nd order. With this method, special shipping such as Next Day Air, 2 Day shipping, etc is not covered for the 2nd order. It can be used, but the cost would not be included in the refund.

Please contact our customer service department for specific questions about our warranty options.

Shipping:

UPS Air and Ground delivery days are Monday-Friday. For example, if Next Day Air is picked on Friday the delivery date will be next business day Monday, same thing goes for 2 day and 3 day service. No weekend deliveries. Shipping cut off time for UPS is 2 PM EST. Orders placed after 2 PM EST may not make it out the same day.

USPS will deliver on Saturdays depending on the day ordered and shipped, you can check delivery times on USPS.com, The orders placed for Flat rate and USPS will be sent out the next business day unless Express is picked and must be done by 12 PM EST, USPS Express is 1-2 Day delivery depends on your location. No Sunday Deliveries.

We are now shipping with FedEx. However we're still working on getting our website to recognize their tracking information. For this reason, most orders shipped with FedEx will appear to have UPS tracking. If you have UPS tracking that does not work please enter the tracking number into FedEx's website. This should bring up the correct tracking for your order. The same principles listed above for UPS also apply to FedEx orders.

We strive to meet your needs by shipping as quickly as possible, usually within 24 hours. We currently only ship to the United States (and US territories) and Australia. We also ship to any APO address. We are currently unable to ship to Canada.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you have selected. Depending on the shipping provider you selected, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Missing Packages:

If your package was marked as delivered but you still don't have it, there are a few steps to take before contacting us. The first is to check around the delivery location. For example, we've seen delivery drivers leave packages in bushes or in the backyard. If you're still not able to locate the package, then please check with neighbors and household members.

The next step would be to contact us so we can reach out to our shipping representatives. They'll do their best to make sure the package was delivered to the correct location, or get it back to you if it was delivered to the wrong address.

We are not responsible for missing packages that were delivered to the correct address. If you believe the package may have been stolen, please file a report with your local police department.

Packages that have been in transit with no update to the tracking for at least 5 business days may have been lost. In this case, please contact us at supplystuf@gmail.com. Our customer service representatives will analyze the situation and see if a replacement can be sent.