To avoid purchasing the wrong part and incurring unnecessary expenses or if you have any concerns about selecting the right product for your needs, please email our customer service representatives at supplystuf@gmail.com -- we typically respond within 1 business day.
Updated: August 8th, 2020
All policies are subject to change.
Return Policy:
If you need to return an item, simply login to your account, view the order using the ‘Completed’ link under ‘My Account’, and click ‘Return Item(s)’. We will notify you via e-mail of your refund once we have received and processed the returned item.
The return period is 30 days from the date of delivery for items that are new, unused in original packaging. We will extend the return period by 30 days for purchases made between November 1 and December 31.
Your refund will be the total cost of the item, minus the cost of shipping. If the part shows signs of being installed or used you will not receive a refund
Who pays for the return shipping:
Buyer pays if:
- Incorrect product is purchased.
- Purchase is duplicated in error.
- New appliance is purchased.
- Realized item purchased was not required for the job.
- Item was no longer wanted/needed.
McCombs Supply pays if:
- Product is damaged.
- Incorrect product is sent. -- i.e. a thermostat is sent instead of a water valve.
- Item does not work (defective) within 30 days of order date.
It takes 3 to 5 business days for the refund to be processed from the date the item is delivered to our returns department. Once your refund is processed by our returns department, it can take up to 10 business days for the refund to be processed by your bank. If you have not received your refund within this time frame, please email supplystuf@gmail.com and a customer service representative will assist you.
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We are committed to providing quality products and exceptional service. However, please note that if a package has been drop-shipped to Amazon for FBA (Fulfillment by Amazon) and subsequently relabeled with an ASIN sticker, we regret to inform you that we cannot accept returns under any circumstances. Tampering with the package, including the removal or alteration of any labels, voids any possibility of return.
- This also goes for other marketplaces like Walmart, eBay, etc.
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Return Policy for Special Order Items:
Special orders are defined as purchases made for items not typically stocked in our regular inventory. Due to the unique nature of these orders:
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Non-Returnable: Special order items are non-returnable. Once an order is placed and fulfilled, we cannot accept returns or exchanges, unless the item is defective or covered under warranty.
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Inventory Increase: If fulfilling a special order requires us to increase our inventory, it falls under our special order policy. This reinforces that such items are specifically ordered to meet a customer's unique requirements and are not eligible for return under normal circumstances.
This policy is designed to ensure clarity and fairness for our customers while allowing us to manage our inventory effectively. If you have any questions regarding our return policy for special orders, please feel free to contact us for further assistance.
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Warranty:
Most of our parts are covered under either a 90 day or 1 year warranty. If outside of the regular return window, parts covered under warranty can be returned to us for a replacement but not a refund.
Defective or damaged parts can be returned to us for a replacement or a refund up to 30 days from date of purchase. Under warranty, we will cover the cost of the new item as well as return shipping.
After 30 days, we have 2 warranty options available for a replacement:
- The first option is to send the defective part back to us. Once it has been processed by our returns department, we will send a replacement at no cost to you.
- The second option is the fastest way to get a replacement. With this option you can place an order for the replacement online or over the phone. You would then need to send the defective part back to us. As soon as it arrives to our location, you will be refunded for the 2nd order. With this method, special shipping such as Next Day Air, 2 Day shipping, etc is not covered for the 2nd order. It can be used, but the cost would not be included in the refund.
Please contact our customer service department for specific questions about our warranty options.
Shipping:
UPS Air and Ground delivery days are Monday-Friday. For example, if Next Day Air is picked on Friday the delivery date will be next business day Monday, same thing goes for 2 day and 3 day service. No weekend deliveries. Next Day Saturday deliveries are extra which can be done by calling in 717-299-3866. Shipping cut off time for UPS is 2 PM EST. Orders placed after 2 PM EST may not make it out the same day.
USPS will deliver on Saturdays depending on the day ordered and shipped, you can check delivery times on USPS.com, The orders placed for Flat rate and USPS will be sent out the next business day unless Express is picked and must be done by 12 PM EST, USPS Express is 1-2 Day delivery depends on your location. No Sunday Deliveries.
We are now shipping with FedEx. However we're still working on getting our website to recognize their tracking information. For this reason, most orders shipped with FedEx will appear to have UPS tracking. If you have UPS tracking that does not work please enter the tracking number into FedEx's website. This should bring up the correct tracking for your order. The same principles listed above for UPS also apply to FedEx orders.
We strive to meet your needs by shipping as quickly as possible, usually within 24 hours. We currently only ship to the United States (and US territories) and Australia. We also ship to any APO address. We are currently unable to ship to Canada.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you have selected. Depending on the shipping provider you selected, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Missing Packages:
If your package was marked as delivered but you still don't have it, there are a few steps to take before contacting us. The first is to check around the delivery location. For example, we've seen delivery drivers leave packages in bushes or in the backyard. If you're still not able to locate the package, then please check with neighbors and household members.
The next step would be to contact us so we can reach out to our shipping representatives. They'll do their best to make sure the package was delivered to the correct location, or get it back to you if it was delivered to the wrong address.
We are not responsible for missing packages that were delivered to the correct address. If you believe the package may have been stolen, please file a report with your local police department.
Packages that have been in transit with no update to the tracking for at least 5 business days may have been lost. In this case, please contact us at supplystuf@gmail.com. Our customer service representatives will analyze the situation and see if a replacement can be sent.