We are still open and shipping orders, but we've had to change some things to keep our business running as smoothly as possible.
Some of our reps are working from home, so we're limiting the amount of calls that can come in. Please use this link to contact us if you have any non-urgent questions or concerns. We'll get back to you ASAP.
We've also started shipping with FedEx instead of UPS. Because of this, UPS tracking will no longer work. If you have requested UPS as the shipping method, please enter that tracking number into www.fedex.com.
Our storefront in Lancaster, PA in now open for walk-ins and pickups. If you would like to stop by, make sure to wear a mask and maintain social distancing policies. We ask this for your safety as well as ours.
Finally, thank you for your patience and understanding during this time.
-The McCombs Supply Family
I ordered UPS. Why was my order shipped with FedEx?
We're currently in the process of transitioning from UPS to FedEx. This means that the UPS link won't work. If you received a UPS tracking number, please enter it into FedEx's website in order to get accurate shipping updates.
When will my order ship?
Since some of our customer service team is helping with shipping, we're able to maintain our record of getting most orders out the same day that the order was placed. However, orders placed after 2:00pm or over the weekends, will go out the next business day. For example, if the order is placed at 4:30pm on Friday, we won't be able to ship it out until Monday morning.
Is your storefront still open, and what precautions are you taking?
Yes! As stated above, our storefront is open. We have new plexiglass shields in place, wear masks and disinfect the counter often. However, we ask that you wear a mask as well and follow social distancing procedures while in our store. We ask this so you and others who visit us can be protected.
My order was delivered late. Is it possible for me to be refunded for the shipping?
The answer to this is: It depends! If the mistake was ours, then we will refund you for the shipping. However you will need to contact one of our customer service representatives.
If the mistake lies with USPS or FedEx, then please contact us so we can open a case for you. We will do out best to refund you for the shipping cost.